Supervise workers who provide problem-solving support to computer users.
What does an User Support Analyst Supervisor do?
Supervises and coordinates activities of workers who provide problem-solving support to computer users: Assists USER SUPPORT ANALYST 032.262.010 in solving nonroutine software, hardware, and procedure problems, using computer and manuals. Talks with staff, computer users, supervisors, and managers to determine requirements for new or modified software and hardware. Writes recommendations for management review. Coordinates installation of hardware and software, and implementation of procedure changes. Performs duties described under SUPERVISOR Master Title.