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Station Manager

Direct and coordinate activities of railroad station employees.

What does a Station Manager do?

Directs and coordinates activities of railroad station employees and authorizes departure of trains: Notifies employees of changes in arrival and departure times of trains, boarding track numbers, and other information affecting passengers for announcement over loudspeaker and for posting on callboard. Ensures that shift workers and train crews report as scheduled, or that replacements are obtained. Authorizes departure of passenger trains after transfer of mail and baggage is completed, delaying departure for arrival of connecting train if necessary. Authorizes repairs to station facilities and directs activities of custodial and maintenance workers. Investigates passenger service complaints to ensure efficient and courteous service. May negotiate with concessionaires to lease station space or facilities for restaurants, newsstands, advertising displays, and parking.