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Service or Work Dispatcher

Dispatch workers for normal maintenance or emergency repairs.

What does a Service or Work Dispatcher do?

Dispatches workers, such as TROUBLE SHOOTERS II; LINE REPAIRERS; and STREET-LIGHT REPAIRERS for normal maintenance or emergency repairs to electric-power transmission and distribution lines and related equipment: Receives trouble calls from police, fire departments, and company offices. Records time, location, and nature of trouble and relays information to workers assigned to area in which work occurs, using telephone or radio. Receives work reports and makes reassignments. Informs work crews of changes in weather conditions and system status affecting safety, and answers questions requiring knowledge of system layout and electric equipment operation and repair. Relays and records all messages between line crews and LOAD DISPATCHER concerning switching operations. May requisition supplies. May dispatch workers to answer customer service calls [DISPATCHER, SERVICE].