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Service Manager

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Summary

Coordinate activities of workers in service departments.

What does a Service Manager do?

Coordinates activities of workers in one or more service departments of automobile accessories sales-service establishment: Directs activities of workers, such as TIRE REPAIRER and BRAKE REPAIRER. Assists sales personnel in adjusting customers’ service complaints. Hires, transfers, and discharges workers. Directs activities of workers engaged in testing new equipment and recommends purchase or rejection of equipment. Determines work standards and evaluates workers’ performance. May handle claims regarding defective factory work quality. May determine need and cost of automobile repair [AUTOMOBILE-REPAIR-SERVICE ESTIMATOR].

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