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Senior Reservations Agent

Supervise the workers engaged in reserving seat space for passengers.

What does a Senior Reservations Agent do?

Supervises and coordinates activities of workers engaged in reserving seat space for passengers on scheduled airline flights: Assigns workers to tasks in accordance with abilities and personnel requirements. Observes work procedures, monitors telephone calls, and reviews completed work to ensure adherence to quality and efficiency standards and to rules and regulations. Directs, explains, and demonstrates improved work practices and procedures to attain efficient utilization of personnel. Writes revisions to procedure guides and memoranda describing changes in reservations methods, flight schedules, and rates. Records teletypewriter messages and telephones passenger service personnel to obtain information regarding flight cancellations and schedule changes and to determine disposition of passengers holding reservations on cancelled or rescheduled flights. Posts flight schedule changes and passenger disposition information on bulletin board, and directs staff to telephone passengers to notify of schedule and reservation changes. Performs other duties as described under SUPERVISOR Master Title.