Political Caseworker

Convey the public's most pressing concerns to Politicians.

What does a Political Caseworker do?

Political Caseworkers are the great, unsung heroes of the democratic system. In this job, you work tirelessly to do for citizens what they cannot do for themselves, and help make a nation’s political institution work for the people. Political Caseworkers are found within the offices of elected Representatives, usually at the national level. A US Senator will often have many support offices, and a Representative will sometimes have more than one, depending on the size of their district.

You’re there to help resolve issues with constituent services. These services can include, but are not limited to, citizenship issues, Social Security benefits, Medicare, veterans’ benefits, and passports.

Information gathering and good communications skills are vital for this job. You are often one of the first faces a constituent sees, and the person he or she deals with the most while the issue is being resolved. While you pass the details of each case up the line for resolution, you often prepare the final report and response for your Representative’s signature.

You spend most of your time in the office. How big your office is will depend on who you serve and what type of area you’re in (urban, rural, etc.). You always work as part of a team, supervised by a senior Caseworker or other senior staff member.

Depending on the needs of your constituency, you may need to travel to people’s homes to collect information. Interacting with other government offices, which can be done by phone, e-mail, or in person, is also a common part of your job. A Political Caseworker’s hours reflect how important this job is to society: expect a Monday-to-Friday, nine-to-five schedule on paper, with lots of overtime when there are problems left to solve.