Personal Service Representative

Visit agents, tie line customers, and private wire patron.

What does a Personal Service Representative do?

Visits agents, tie line customers, and private wire patrons to demonstrate to employees use and operation of telegraph equipment and facilities: Demonstrates use of telegraph equipment and operating procedures. Explains rates and company services. Consults with customers concerning communication needs and suggests methods of eliminating operational difficulties. Suggests modifications of customer’s private wire switching equipment. Prepares written reports of services rendered to customers, including descriptions of difficulties encountered. Aids in development and preparation of operating procedures.