Performance Improvement Coordinator

Find ways to improve services and practices at a medical facility.

What does a Performance Improvement Coordinator do?

A Performance Improvement Coordinator improves the quality of health care by developing and implementing programs that raise the bar on patient care. After all, it’s quality, not quantity, that counts. People say that to describe everything from the number of boyfriends they’ve had to the number of bicep curls they can do. Nowhere is it more true, however, than in health care.

Typically, your goal as a patient isn’t getting as many surgeries and prescriptions as possible. Instead, it’s getting the best medical care available when you need it. That makes the job of Performance Improvement Coordinator one of the most important in the healthcare industry.

As a Performance Improvement Coordinator, you’re a lot like a Clinical Education Specialist, who endeavors to improve patient care by coordinating training for healthcare personnel. In fact, you often share in that responsibility, as part of your job is overseeing the professional development of Doctors and Nurses.

While training is the sole focus of a Clinical Education Specialist, however, it’s only one of many duties for you. In addition, you’re responsible for ensuring compliance with industry standards – specifically, The Joint Commission (TJC) standards, which mandate best practices in everything from staffing to recordkeeping to safety to environment for the purpose of accrediting healthcare organizations. Employed by a hospital, clinic, nursing home, or hospice, you therefore spend the majority of your time inspecting facilities and observing Doctors and Nurses: You look for problems – things that aren’t being done according to TJC standards – and then you develop policies, programs, and procedures to fix them.

You’re kind of like a healthcare Handyman: You make operational repairs that improve medical care!