PBX Operator

Operate switchboard and PBX systems.

What does a PBX Operator do?

A PBX operator handles a commercial telephone switching system, routing calls to appropriate people or departments. PBX operators also perform basic customer service and clerical duties.

PBX operators handle switchboard and PBX systems, routing calls to right department. You take incoming calls and route them, or send them to a messaging system such as voicemail. Typically, your job requires a great deal of customer service. As a PBX operator, you also handle basic questions about the business, such as directions and hours of operation. You are also responsible for reception, filing, and receiving delivery packages. Receptionist duties of a PBX operator include directing any walk-in traffic, as well as filing, typing, and sorting paperwork.

As a PBX operator, you possess knowledge of switchboard and PBX systems. In addition to having an excellent telephone manner, you know the ins and outs of a multi-line phone system. PBX operators also know how to use and maintain office equipment such as fax machines and 10-key calculator. You should be able to type at least 45 words per minute. Multitasking is one of your specialties as a PBX operator.

On-the-job training is usually provided, but previous experience as a PBX operator is highly desirable. A college degree is usually not necessary.