Support patients as they seek healthcare.
What does a Patient Advocate do?
As a patient advocate, you work with the patients in negotiating the health care system during a time of illness and sometimes stress. You must have excellent communication and verbal skills. Patient advocates listen to the patient’s issue, research solutions, explain these to the patient and health care providers, and then document your interactions. To be most effective, you need to be familiar with medical terminology, case management, and motivational interviewing. In addition, patient advocates need skills in using Microsoft Office applications. Good organizational skills, time management skills, and problem-solving skills are essential along with courtesy, compassion, and the ability to work with challenging customers in a professional manner. Patient advocates work in health care settings such as bulk pharmacy services, hospitals, rehabilitation centers, and renal care facilities. As a patient advocate, you may only need a high school diploma or you may need a certificate in medical terminology or billing. Some healthcare providers require a bachelor’s degree in social work or a healthcare related field.