Passenger Representative

Accompany Passenger Car Conductors through train.

What does a Passenger Representative do?

Accompanies CONDUCTOR, PASSENGER CAR through train, verifies tickets and seat reservations, and records information, such as number of passengers scheduled to leave train at each stop. Answers passengers’ questions and suggests activities and accommodations available at passengers’ destination. May assist or relieve CONDUCTOR, PASSENGER CAR by taking tickets in designated coaches or entire train. May inspect kitchen and dining area to ensure sanitation requirements are maintained. May investigate passenger complaints.