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Operations Assistant

Provide administrative support to keep operations flowing smoothly.

What does an Operations Assistant do?

“Operations” is defined as the activities being performed on a typical business day. Retail stores, restaurants, production facilities, and sales organizations all have a range of operations. And it takes a team of workers to keep things running.

The second busiest person in the place is the Operations Manager. He or she is in charge of the people, products, and processes. The busiest person? You, the Operations Assistant, because it is your job to keep the Operations Manager on task, efficient, and productive.

Your job as an Operations Assistant is similar to that of an Administrative Assistant. You answer phones, forward calls, take phone messages, and schedule appointments. You also greet customers and provide customer service.

On the computer, Operations Assistants type up documents as requested by the boss, and handle email and snail mail correspondence as well. This all requires organization, clear communication skills, strong typing skills, and knowledge of common software programs.

You also perform other common office tasks, such as compiling reports, filing papers, basic bookkeeping (preparing the deposit, clearing out registers, handing out paychecks), and taking the minutes at staff meetings. Additionally, you might be asked to order supplies, schedule deliveries, call for service repairs, or purchase new equipment.

Your daily to-do list depends on the environment you work in, but the general job responsibilities are similar across the board. You make sure the Operations Manager remembers the meeting at ten. And you hone your telepathy skills so you’re ready with whatever the boss needs even before he reaches your desk.