Ensure flawless operations in every department of a hotel.
What does a Hotel General Manager do?
A Hotel General Manager oversees all the day-to-day aspects of the hotel’s operations and handles any problems that might come up. As a Hotel General Manager, you have a lot of different roles, and you take care of everything from staffing to budgets to planning out events.
This isn’t a job for someone who is completely satisfied sitting behind a desk. A Hotel General Manager is always on the move, checking out all that’s happening in the hotel. You might stop by the kitchen to see what the Chefs are planning for dinner, stand at the front desk to oversee the check-in process, watch the Maids work to ensure rooms are clean, or spend time outside to examine the garden. You want to know everything that goes on in your hotel, and are always on the lookout for ways to improve every aspect of the guest experience.
This job requires a lot of communication. You talk with everyone from workers to guests, so you need to be able to work well with people from a wide range of backgrounds. As the one in charge of all parts of the hotel, you have a huge job. But you get a lot of help from your Department Heads, who oversee the different divisions, and handle the Managers and employees in those sections.
You meet with your Department Heads often to stay on top of any potential issues and to let them know about your goals for the hotel. You also work with them to prepare for big events, and help them when they have a staffing issue or need extra guidance.