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Head Waiter/Waitress

Supervise the dining room employees in providing services to the diners.

What does a Head Waiter/Waitress do?

Supervises and coordinates activities of dining-room employees engaged in providing courteous and rapid service to diners: Greets guests and escorts them to tables. Schedules dining reservations. Arranges parties for patrons. Adjusts complaints regarding food or service. Hires and trains dining-room employees. Notifies payroll department regarding work schedules and time records. May assist in preparing menus. May plan and execute details for banquets [STEWARD/STEWARDESS, BANQUET; MANAGER, CATERING]. May supervise WAITERS/WAITRESSES, ROOM SERVICE and be designated Captain, Room Service.