Supervise the Baggage Porters engaged in handling the baggage.
What does a Head Baggage Porter do?
Supervises and directs activities of PORTERS, BAGGAGE engaged in handling baggage and related work for hotel patrons: Adjusts work schedules according to work load and makes individual task assignments. Advises PORTERS, BAGGAGE of action to be taken in response to unusual requests. Resolves guests’ complaints pertaining to conduct of PORTERS, BAGGAGE and lost or mishandled baggage. May perform personnel duties, such as screening, hiring, giving directions to new workers, and maintaining time records. May give travel information. May act as agent for transportation company. May participate in baggage handling activities and setting up sample rooms.