Discover your career path

Guest Service Agent

Ensure the comfort of guests in a hotel.

What does a Guest Service Agent do?

The first person a guest meets when checking into a hotel is the guest service agent, sometimes also called a front desk clerk, front office agent, or guest service representative. As a guest service agent, you are responsible for the comfort of your guests. You answer telephone calls, make and cancel reservations, and maintain an up-to-date record of the rooms available. Greeting guests, assigning rooms, explaining hotel policies, and collecting payments are all part of your job. You assist the clients in every way possible, whether by resolving issues or providing information about local attractions.

The focus is on building long-term relationships with clients. Good written and verbal communication, as well as interpersonal skills, aid in interacting positively with guests. Hotel revenue increases when you suggest services and products visitors can buy. Physical fitness to walk and sometimes remain standing for long hours throughout the shift is a prerequisite of this position. It is necessary to pay attention to detail and maintain quality standards, and proper telephone etiquette is a must. A bachelor’s degree and experience working in the hotel or hospitality industry may be necessary, depending on the establishment.