Customer Service Representative Career Information

What skills are needed for customer service representative jobs?

Team leadership, account management, and call centers are among the top skills that hiring managers look for in customer service representatives. In addition to those skills, microsoft word or training proficiency may differentiate you from your competitors.

How do I become a customer service representative?

A bachelor’s degree is usually required for customer service representative jobs. Additionally, business administration is the preferred degree in this field compared to other majors such as marketing and psychology.

Popular companies & industries for customer service representatives

Customer service representatives are employed across many different corporations and in many SMBs. Customer service representative jobs vary across industries, with the financial services and insurance industries claiming a number of customer service representatives. Both of these are more popular than employment in the retail industries. Telecommunications and banking industries account for a small number of customer service representative jobs.

What are the top cities recent graduates work in?

One thing to consider for recent graduates is the cost of living for a certain city. New York is a popular place to work as a customer service representative even though the cost of living is considered expensive.


Liaise between customers and companies by addressing questions and complaints.

Industry: Banking
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Salary range derived from OFLC job titles
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