Complaint Evaluation Officer

Evaluate telephone requests for police services and monitor alarm systems.

What does a Complaint Evaluation Officer do?

Evaluates telephone requests for police services and monitors alarm systems to determine urgency of requests and need to dispatch patrol car: Converses with telephone caller to obtain information and respond to requests for police services. Evaluates information received to determine if patrol car should be dispatched immediately, dispatched on delayed basis, or if situation can be resolved without patrol car being dispatched. Observes light and sound signals on wall panel to monitor alarm systems of fire department, private protective agencies, citizen band radio, city hall, or other buildings. Relays information to DISPATCHER, RADIO 379.362-010 when patrol car is to be dispatched.